Returns & Payment Policy

Terms of Payment

For online purchases, Fisher Funeral Home and Cremation Services accepts major credit and debit cards including Master Card, Visa, AMEX and Discover Cards. We accept check and cash for in office purchases.

It is the policy of this funeral home that all Funeral Charges must be paid in full on the day before the burial or cremation.

Cancellation & Refund Policy

Customer satisfaction is our number one priority.

Cancellation of Services and Cash Advance Items:
It is the policy of this funeral home facility to make refunds in full for any funeral or cremation related services or cash advance items that have been canceled 24 hours in advance and that have not been provided by our facility. Any services already provided to or performed on behalf of the consumer can not be cancelled.

Funeral or Cremation related services would be items such as removal from place of death, refrigeration, services of funeral director and staff, cremation of decedent, embalming, etc.

Return of Unused Merchandise:
If for any reason you are not satisfied with the product or products, Fisher Funeral Home & Cremation Services will offer an exchange or full refund (less shipping charges) within 30 days of order. This only includes urns and keepsakes. Please observe the following procedures:

A. You must notify us within 30 days by email ( or by phone (1-313-535-3030) prior to returning the merchandise.

B. All returns must be in new and unused condition.

C. Must be returned in original package with packing slip enclosed. Your order number and name must be included.

Buyer is responsible for return shipping charges. For your security, returns should be made through a carrier that offers insurance. Fisher Funeral Home & Cremation Services is not responsible for lost or damaged items in transit.

Free Shipping Specials: If you return an item that had free shipping included, the actual shipping costs will be deducted from your refund.

The shipping return address is:
Fisher Funeral Home and Cremation Services
24501 Five Mile Road
Redford Township, MI 48239

Contact us at 1-313-535-3030 and we will set you up with the closest place to return the product or products.

Return of Personalize Merchandise:
Personalized items such as engravings cannot be returned for a credit or a refund.

Used Merchandise:
Used merchandise is not returnable – this would include urns that contain cremated remains.

Returning Incorrect Items:
We strive for 100% order accuracy but occasionally we may make a mistake. If you received the wrong item or are missing an item, please notify us within 5 days so we may resolve the problem.

Damaged Product:
If you receive a damaged product, you must notify us within three (3) days of the date of delivery of your order. In the event you fail to do so, you will be deemed to have accepted the products and waived your right to seek replacement product. To receive a replacement order, you must return the damaged product as instructed. The product must be returned in its entirety along with the original packaging and invoice. If, upon inspection, the product is reasonably found by us to be damaged, we will endeavor to replace the damaged Product with the same product. In the event we are unable to do so, you may chose an alternate product of the same value.

Return of Flowers:
When you send flowers through our website, you are using an affiliate link through Florist One. Your flowers will be arranged and delivered by an elite local florist. Florist One handles every aspect of Customer Service. When sales are made, the customer gets an Order Confirmation Email that has methods of contacting Florist One by phone, email or text. Customers reach out directly to them when there is a need and they take care of all aspects of Customer Service on your flower sales. See their full Refund Policy:

Refund Methods:
Refunds will be made to credit cards used or by check if paid by check or cash. Undeposited checks will be returned if the amount to be refunded is equal to the amount of the check. For partial refunds or if the check has been deposited, the refund will be made by check only after confirmation is received of the clearance of the check in our bank.

Problems, Questions, Concerns:
If you have any questions regarding our policies or an order, please contact us. or Call Us at 313-535-3030

Email is the best method to reach us. We check our emails frequently throughout the day and should respond that day or the next business day.

Updated: 1/30/2023